You have questions. We have answers!

I gotta have it! What to do?

Set up a meeting, share your story, swap ideas.  It’ll be great!  No time?  We’re here to help!!  Find your style or just shop our loot

Not sure what you need?  Check out our design services. Then send us some deets by filling out that form, giving us a ring, or shooting us an email.  We’ll get you started asap.  

Just want us to check availability?  Submit a wishlist and we’ll get back to you asap with availability of your requests & info about gettin’ it there & back.  

Ready to seal the deal?  Once you confirm your wants & needs, we’ll send you a proposal with payment info.  Super easy!

I wanna see your stuff! How?

We’d love to show you what we’ve got!  Just shop our site and give us a holler.  Still wanna see our loot in person?  Then connect with us, ring us, or write us to let us know what dates & times work best for you to stop by.  We’re by appointment because we’re often out servicing your awesome events and spaces & the pedestrian doors of our reliquary do stay locked.

I really wanna plan ahead. But how far should I?

 As soon as you have your date(s) & venue/location!  Think Relics first!  Booking as early as possible gives you the advantage with more available loot.  We do offer a save-the-date retainer. Otherwise, it’s up to you but first come, first serve with a payment or deposit. Please inquire.

My planner, caterer or venue said they’ll supply the dishes, tables, chairs, etc. And they’re “included”. But I want yours!!

Have them contact us.  Chances are, they’re renting them from somewhere & hiding the cost in your fees. So why not have them rent ours?  Even if they have their own, we may be able to work something out. 

Save-the-date retainer! What is that?

It’s just like the save-the-date sent out for weddings! A save-the-date retainer is for those of you who want first dibs on alla our loot & services for your date(s) but still unsure of specifics. A non-refundable save-the-date retainer of 5K can be paid to hold us & our loot for a specific date(s) with a two-day grace period if another person inquires for the same date(s). This retainer will be fully applied to your order. Please inquire. But hurry! First dibs for weekends book quickly!

I have ideas but don’t know how to put it together! Can you help?

We rock at this! Like what you see in the magazines & social media? All of those stunning photo shoots you see everywhere are set up & made pretty & placed by stylists (aka a keen-eyed detail-oriented loot-curating beautifying support team of unpackers & placers (aka decorators, designers, installation team)).
Whether it’s one feature of your event or the whole affair, one room or the whole place, we’ll help you choose pieces or choose for you. Whether you’re undecided, or know of certain pieces you want but are unsure of how to pull it all together, or even if you have some of your own pieces to incorporate, we’ve got you covered.
Our process is simple. We’ll send those carefully-curated-by-us pieces (with some guidance tips of course) on their merry way for you & yours to set up & make pretty. OR we’ll show up, set up & make pretty: putting it all together, paying attention to the details, making it picture perfect. Either way, our designers will be the ones making it all cohesive & unforgettable.
Our design services do NOT include planning or coordination services, but our designers LOVE working with a coordinator/planner who acts as the project manager handling your timeline & logistics & ensuring your entire day runs smoothly from start to finish. Design services begin with a carefully curated customized order & must be reserved in advance. Site visits are available upon request. See our design + styling page for more info or inquire.

I want beautiful signage but have not-so-beautiful handwriting. Will you do it?

Our in-house artist is uh-mazing. Let us know you want custom writing & submit your content, then we’ll include a custom writing quote in your order. Please submit content to [email protected] as soon as possible & no later than 14 days prior to your event to avoid expedited services. Available for our chalkboards & mirrors only.

I want the D.I.Y. look but have no T.I.M.E. Will you create my custom ideas for me?

Sure can! We’ll give you a custom project quote for your custom ideas. Pricing is based on the size and scope of the project, and will also be impacted by the potential for future rentals. Email us at [email protected] to get started.

I want it all. And I want it delivered. But how?

Don’t we all?! Ha! As a glorified moving & storage company (only with prettier stuff), logistics is our game!

Our logistics services are available for orders over 1K in rentals. Otherwise, will-call pickup & drop-off at our place is available. Our team will deliver your pieces & go back afterwards to whisk them away. See maps below for a breakdown of rates based on distance.

After hours services (outside of 9a-5p M-Th) are additional. Additional fees may be assessed for venues/locations requiring substantial time or effort at time of delivery/retrieval. Placement of large furniture items is included. Installation & dismantling services are also available and may be required for orders of a certain size. Meals may be required if reps are required to be onsite for an event flip. You’re also welcome to work with courier services for smaller and same-day deliveries of eligible items if they’d like to pick up from us.

Prices for logistics services vary based on distance, physical size of order, service tier needed, and scheduled times. These services include the time & labor involved in loading the vehicle, driving to the venue/location, delivering all items on order, setting up all large furniture items (if present) according to floor plan, driving back to warehouse, returning to location to pick up items at end of rental period, driving back to warehouse, time & labor to unload vehicle, & place items back into warehouse.

Read more about our installation & dismantling services here. Also, see our Investment Guide for more info. Or inquire.

In regards to the maps below, the more budget-friendly option is to DIY the logistics and labor and why we offer will-call pickup & drop-off at our place. Crunch your numbers and decide whether will-call or delivery is the option for you. (However, please note that most of our orders are delivery orders for reasons explained here.)

I need help! Can you set-up, decorate, install?

Of course! So many times, a client or planner has great ideas in their head about how all of our pieces will come together the day of, but the actual doers, auntie or cousin or on-site coordinator/planner, don’t have the time to pull it off the day of or haven’t been relayed the same vision. That’s where we come in. After working closely with the client or planner & understanding their vision, nobody is better at pulling it off than our uber-talented installation team.

Our installation service of unpacking & placement (aka set-up, styling, decorate) differs from our standard delivery service which includes placement of large furniture items ONLY but not unpacking the rest. Our installation service is carried out under the direction of the client or the client’s coordinator/planner, unless it’s a purely Relics-styled vignette/event. This service must be reserved in advance. Please inquire. Read and see maps here for more info.

I want unforgettable! But want to forget clean-up.

Have no fear! Our friendly crew can pack up your pieces afterwards. Our dismantling service differs from our standard retrieval service which is pick up & not pack up. Our dismantling service of disassembly & packing up may be required for orders of a certain size to ensure our items are properly repacked for safe transportation to load out at the end of the event or rental period. Otherwise, it must be reserved in advance. Please inquire. Read here for more info.

I love to entertain but hate to clean the dishes! Won’t you?

We’ve got you covered! All of our food service items come washed & ready for service & we wash them upon return. Washing is included in the rental price.

Start here to place your dish rental order!

What else do you do with all of this stuff?!

Short-term to long-term rentals: contact us for extended rates. Great for retail/visual displays, commercial and residential staging, tradeshow exhibits, theater, rentals for apartment/home/office, etc. Check it out here.

Subscription services: Read more about our Relics Trunk Club here.

Space rentals: Read more about our Relics Spaces here.

Commercial sourcing: Our ability to procure and curate amazing collections for the rental market doesn’t just stop there. While we’re out and about, we can certainly keep your wants and needs in mind. Read more about Curated here & here

I’d rather spend $$$ on more rentals than delivery services. So can I pick up?

Sure! During normal business hours, will-call orders can be picked up and dropped off at our warehouse, but rentals must be transported in a fully enclosed vehicle/trailer. We’ll have your order ready- all you need to bring is some help & moving supplies.

Will-call pick up & drop off are by appointment only. In order to accommodate any way we can, after hours will-call appointments are available for as an additional service so please inquire.

Will-call may be unavailable for orders of a certain size so please inquire.

Will-call orders under 250. will incur a handling fee to help reduce serious dock congestion.

CAREFUL! The majority of damages occur during transport & the client is responsible for all damages once rentals leave our dock. You’re also welcome to work with courier services for smaller and same-day deliveries of eligible items if they’d like to pick up from us.

I’m a china girl & I want yours! How does it work?

Nice dishes kick the party up several notches. Once you know your menu or which pieces you’ll need, let us know. We’ll check availability & get back to you asap with a wishlist of your requests. All caterers welcome! Inquire or submit a wishlist.

No idea where to start? We love this part! We’ll walk you through our collections & advise you on what will work best. Still can’t decide due to our over-the-top tabletop temptations? A complimentary dish consultation is in order. Or we can choose for you!! Read more here.

I’m claiming them for my event! So how long can I keep them?

We’ll have your reserved pieces packed & ready one-two days prior to your event. Pick them up or have them delivered a day or two before your event, and drop them off or have them picked up a day or two after! Our pricing is per event, not per day, for client’s convenience! Please inquire for extended rental rates longer than four days.

Please note that during the RNC, DNC, and other peak times, event orders will be subject to single-day event rental rates for each 24-hour period out of our warehouse.

My location is out of town. That okay?

Yaaaasssss!!!! We are travel size & so is our loot. We offer logistics services & will-call appointments. Currently, we do not ship within the continental U.S. For long distance venues, extended rental rates (with required order amounts based on distance) & logistical costs apply, Overnight accommodations (and/or meals for the reps if onsite for an event flip) may be required. See maps below for more info, then please inquire. For inquiries outside of the continental U.S., please call us directly.

In regards to the maps below, the more budget-friendly option is to DIY the logistics and labor and why we offer will-call pickup & drop-off at our place. Crunch your numbers and decide whether will-call or delivery is the option for you. (However, please note that most of our orders are delivery orders for reasons explained here.)

Can I combine my loot with your loot?

Of course! But keep awfully good notes of whose goes where so all make it back to the right home. This will help you avoid some hefty replacement fees.

I only need a few things. Do you require a minimum?

Nope! No order is too small! Let us know if you need help or want to stop in. For certian services requiring order minimums, we’d love to assist you in finding additional items to meet those minimums.

For delivery orders, required order amounts vary by distance beginning at 1K in rentals. Read more here or inquire.

Advanced reservations are always recommended. However, certain items are for delivery orders only which require order minimums. This is noted on said items’ info pages.

For orders less than 250. in rentals, just ring us and we’ll take your order over the phone.

For week of inquiries, we will try to accommodate pending our schedule & loot availability. Expedited Services start at 10% or more of the entire order to allow our staff to prepare the contract, process the payment, schedule the will-call pickup & drop-off appointments, pull the items, and prepare them, all on short notice while you wait. Please inquire asap.

If you’re one of our “friendors”, just ring us!

It's down to the wire & I need some things! Can you help me?

No worries! For last-minute/month-of inquiries, just contact us ASAP. But keep in mind: we & our loot are quite busy during peak season with limited availability so advanced reservations are recommended. Although we’ll try to accommodate any last minute requests (i.e. within 14 days), we reserve the right to charge for expedited services, especially for items requiring prepping or packing (i.e. small items, dishes, chalkboards, etc.). If you’re one of our “friendors”, just ring us!

So many pretties to choose from! Can I change my mind?

Yep! Excluding custom orders, order changes can be made but we don’t give refunds or credits. Although we’ll try to accommodate any last-minute changes (i.e. within 14 days), we reserve the right to charge for expedited services, especially for items requiring prepping or packing (i.e. small items, dishes, chalkboards, etc.). Inquire asap. If you’re one of our “friendors”, just ring us!

The dishes will look lovely! But what happens after it’s over?

We require that our dishes are free of refuse before their return. IOW scraped. IOW we don’t wanna know what you had for dinner. Insert yuck-face emoji.

For scraping efficiency and ease and speediness, we recommend renting our platescrape for BOH scullery success.

Once they’re scraped/rinsed, check the packing slips to place them back in their original containers reusing the supplied packing materials. This is typically done by the catering staff.

Otherwise, we offer onsite scullery services which must be reserved in advance. If none of the above are an option, a handling service will apply to cover additional time to remove the extra, possibly dried-on, food before washing.

For event orders of a certain size, we may require that our reps be onsite to receive Relics inventory after each course & properly repack for safe transportation to load out at the end of the event. Please inquire.

Oops! I damaged it! What happens?

We charge a mandatory non-refundable 10% Limited Damage Waiver for delivery orders and 15% Limited Damage Waiver for will-call orders to cover use & lovin’ (aka normal wear & tear: small nicks, small spots, small scratches, etc.). However, accidents happen. Things get misplaced. Dishes get dropped. It rains. The client is responsible for gross mishandling or negligence of our rentals, including careless packing for transport, damage from inclement weather, or rentals & equipment not returned. Insert frowny face emoji.

Because we are a specialty rentals boutique, we source and maintain items that are unique to the rental market. As a result, our procurement and maintenance costs are higher than many standard rental operations. Due to higher procurement costs of tabletop items (such as non-wood/non-metal (i.e. glass, porcelain, etc) candle & floral items, food/beverage service items, & mirrored items), any irreparable or unreturned tabletop items will be five times the rental fee. Unless covered by the Limited Damage Waiver, all other items’ repair & replacement costs will be determined by an Relics-chosen repairer/appraiser. Credit card info is required at time of reservation to cover repairs & replacements.

Still have questions?
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