FAQs

 As soon as you have your date(s) & venue/location!  Think Relics first!  Booking as early as possible gives you the advantage with more available loot.  We do offer a save-the-date retainer. Otherwise, it’s up to you but first come, first serve with a payment or deposit. Please inquire.

Have them contact us.  Chances are, they’re renting them from somewhere & hiding the cost in your fees. So why not have them rent ours?  Even if they have their own, we may be able to work something out. 

It’s just like the save-the-date sent out for weddings! A save-the-date retainer is for those of you who want first dibs on alla our loot & services for your date(s) but still unsure of specifics. A non-refundable save-the-date retainer of 5K can be paid to hold us & our loot for a specific date(s) with a two-day grace period if another person inquires for the same date(s). This retainer will be fully applied to your order. Please inquire. But hurry! First dibs for weekends book quickly!

Investment is based on:

• Product/rental offerings & reservations
• Custom projects/services
• Damage waiver (see below)
• Installation/dismantling vs will-call
• Sales tax

Read more about pricing here.

Nice dishes kick the party up several notches. Once you know your menu or which pieces you’ll need, let us know. We’ll check availability & get back to you asap with a wishlist of your requests. All caterers welcome! Inquire or submit a wishlist.

No idea where to start? We love this part! We’ll walk you through our collections & advise you on what will work best. Still can’t decide due to our over-the-top tabletop temptations? A complimentary dish consultation is in order. Or we can choose for you!! Read more here.

We’ll have your reserved pieces packed & ready 1-2 days prior to your event/project. Pick them up or have them delivered a day or two before, and for rentals, drop them off or have them picked up a day or two after! Our rental pricing is per single-day event, and NOT per day, for client’s convenience! Please inquire for extended rental rates longer than three days.

Please note that during peak times, event orders may be subject to single-day event rental rates for each 24-hour period out of our warehouse.

Of course! But keep awfully good notes of whose goes where so all make it back to the right home. This will help you avoid some hefty replacement fees.

Nope! No order is too small for will-call pickup and drop-off at our warehouse! Let us know if you need help or wanna stop in.

For delivery orders, required order amounts vary by distance beginning at 500. in rentals. Read more here or inquire. Unless you’re part of The Relics Cult, then delivery minimums are waived!

For certain services (i.e. deliveries, some custom requests, etc.) requiring order minimums, we’d love to assist you in finding additional items to meet those minimums.

Advanced reservations are always recommended. However, certain items are for delivery orders only. This is noted on said items’ info pages.

For orders less than 250. in rentals, just ring us and we’ll take your order over the phone.

Yep! Excluding custom orders, order changes, additions, and item swaps can be made but we don’t give refunds or credits. Although we’ll try to accommodate any last-minute changes (i.e. within 14 days), we reserve the right to charge for expedited services, especially for items requiring prepping or packing (i.e. small items, dishes, chalkboards, etc.). Inquire asap.

If you’re part of The Relics Cult, just ring us!

We charge a mandatory non-refundable 10% Limited Damage Waiver for delivery orders and 15% Limited Damage Waiver for will-call orders to cover use & lovin’ (aka normal wear & tear: small nicks, small spots, small scratches, etc.). However, accidents happen. Things get misplaced. Dishes get dropped. It rains. The client is responsible for gross mishandling or negligence of our rentals, including careless packing for transport, damage from inclement weather, or rentals & equipment not returned. Insert frowny face emoji.

Because we are a specialty rentals boutique, we source and maintain items that are unique to the rental market. As a result, our procurement and maintenance costs are higher than many standard rental operations. Due to higher procurement costs of tabletop items (such as non-wood/non-metal (i.e. glass, porcelain, etc) candle & floral items, food/beverage service items, & mirrored items), any irreparable or unreturned tabletop items will be five times the rental fee. Unless covered by the Limited Damage Waiver, all other items’ repair & replacement costs will be determined by an Relics-chosen repairer/appraiser. Credit card info is required at time of reservation to cover repairs & replacements.

Sure! During normal business hours, will-call orders can be picked up and dropped off at our warehouse, but rentals must be transported in a fully enclosed vehicle/trailer. We’ll have your order ready- all you need to bring is some help & moving supplies.

Will-call pick up & drop off are by appointment only. In order to accommodate any way we can, after hours will-call appointments are available for as an additional service so please inquire.

Will-call may be unavailable for orders of a certain size so please inquire.

Will-call orders under 250. will incur a handling fee to help reduce serious dock congestion.

CAREFUL! The majority of damages occur during transport & the client is responsible for all damages once rentals leave our dock. You’re also welcome to work with courier services for smaller and same-day deliveries of eligible items if they’d like to pick up from us.

Our rentals are available for rent to anyone and we’d love to show you around to help you find the right rentals.

If you want to shoot within the warehouse, we allow them on occasion at our discretion pending our operational needs. Read more about that here. Otherwise, we have a studio space perfect for that. 

Of course! So many times, a client or planner has great ideas in their head about how all of our pieces will come together the day of, but the actual doers, auntie or cousin or on-site coordinator/planner, don’t have the time to pull it off the day of or haven’t been relayed the same vision. That’s where we come in. After working closely with the client or planner & understanding their vision, nobody is better at pulling it off than our uber-talented installation team.

Our installation service of unpacking & placement (aka set-up, styling, decorate) differs from our standard delivery service which includes placement of large furniture items ONLY but not unpacking the rest. Our installation service is carried out under the direction of the client or the client’s coordinator/planner, unless it’s a purely Relics-styled vignette/event. This service must be reserved in advance. Please inquire. Read and see maps here for more info.

We’ve got you covered! All of our food service items come washed & ready for service & we wash them upon return. Washing is included in the rental price.

Start here to place your dish rental order!

We also offer warewashing services. Check it out.

Yaaaasssss!!!! We are travel size & so is our loot. We offer logistics services & will-call appointments. Currently, we do not ship within the continental U.S. For long distance venues, extended rental rates (with required order amounts based on distance (waived for Relics’ Cult members!)) & logistical costs apply. Overnight accommodations (and/or meals for the reps if onsite for an event flip) may be required. See maps below for more info, then please inquire. For inquiries outside of the continental U.S., please call us directly.

In regards to the maps below, the more budget-friendly option is to DIY the logistics and labor and why we offer will-call pickup & drop-off at our place. Crunch your numbers and decide whether will-call or delivery is the option for you. (However, please note that most of our orders are delivery orders for reasons explained here.)

We require that our dishes are free of refuse before their return. IOW scraped. IOW we don’t wanna know what you had for dinner. Insert yuck-face emoji.

ONSITE SCULLERY SERVICE:

For event orders of a certain size, we may require that our scullery reps be onsite to receive Relics inventory after each course & properly repack for safe transportation to load out at the end of the event. Please inquire.

This service, which must be reserved in advance, includes a dedicated scullery team to receive the rentals from the catering/banquet staff who are clearing the tables during the event. Our scullery reps will then scrape/rinse food, slosh drinkware, and repack all inventory per our process. Finally, they will search the venue for any missing rentals and equipment before loading out.

This service provides a peace of mind since there is a dedicated and trained scullery rep to oversee the processing, repacking, and searching of Relics’ rentals and equipment.

DIY:

For scraping efficiency and ease and speediness, we recommend renting our platescrape for BOH scullery success.

Once they’re scraped/rinsed, check the packing slips to place them back in their original containers reusing the supplied packing materials. This is typically done by the catering/banquet staff.

We also offer warewashing services. Check it out.

POST RETURN HANDLING SERVICE:

If none of the above are an option, a handling service will apply to cover additional time to remove the extra, possibly dried-on, food before washing.

This is our jam! We can help from discovery to execution with the branding of your space.

Sure can! We can accommodate requests for specific items from our mismatched/assorted collections instead of bulk pulling. This sorting service is priced pending scope of request but starts at $5 per item. Please inquire.

Sure can! We’ll give you a custom project quote for your custom ideas. Pricing is based on the size and scope of the project, and will also be impacted by the potential for future rentals. Email us at [email protected] to get started.

We selectively source with our interior and event clients in mind. Email us pictures and pricing and we’ll respond if interested.

Tabletop rentals cannot be washed and reused and are for single use only. If you would like to add higher quantitites to your order (i.e. an extra round of forks for dessert) or have a multi-day event, then reach out. We’ll assist in figuring out your additional needs!

• Requests for a legal review before signing our contract will incur a $300 nonrefundable flat fee per request. Redline changes must be countersigned by both parties no less than 14 business days prior to the event in order to avoid an expedited handling service upcharge.

• Marketing rights: We love sharing our passion by posting photos/videos of our loot in action, or of our work while pulling, creating mockups, and at our events/projects. If Relics is restricted or prohibited in any way from promoting and marketing our images from a client’s event/project (i.e. there’s an NDA requirement), an additional fee will apply.

We require that our dishes are free of refuse before their return. IOW scraped. IOW we don’t wanna know what you had for dinner. Insert yuck-face emoji.

ONSITE SCULLERY SERVICE:

For event orders of a certain size, we may require that our scullery reps be onsite to receive Relics inventory after each course & properly repack for safe transportation to load out at the end of the event. Please inquire.

This service, which must be reserved in advance, includes a dedicated scullery team to receive the rentals from the catering/banquet staff who are clearing the tables during the event. Our scullery reps will then scrape/rinse food, slosh drinkware, and repack all inventory per our process. Finally, they will search the venue for any missing rentals and equipment before loading out.

This service provides a peace of mind since there is a dedicated and trained scullery rep to oversee the processing, repacking, and searching of Relics’ rentals and equipment.

DIY:

For scraping efficiency and ease and speediness, we recommend renting our platescrape for BOH scullery success.

Once they’re scraped/rinsed, check the packing slips to place them back in their original containers reusing the supplied packing materials. This is typically done by the catering/banquet staff.

We also offer warewashing services. Check it out.

POST RETURN HANDLING SERVICE:

If none of the above are an option, a handling service will apply to cover additional time to remove the extra, possibly dried-on, food before washing.

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ADDITIONAL RENTAL SOLUTIONS: